How to Raise a Complaint

Last updated: October 2026

Feltcitizens Walk-In Tubs wants everyone who reaches out to be treated fairly and honestly. If something went wrong, we would like to hear about it. This page shows how to tell us and what comes next. It is a general template and not legal advice.

What You Can Tell Us

You are welcome to contact us about:

• Your experience when calling or messaging Feltcitizens Walk-In Tubs
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The way a provider we connected you with behaved

If the Problem Is With a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, prices, products, warranties and customer service. If you have trouble with work done in your home, it usually helps to bring it to the provider first and to keep a written record.

Please tell us too. Feedback helps keep our network honest, and providers who repeatedly fall short may be removed. Understand, though, that Feltcitizens Walk-In Tubs cannot settle contract disputes, process warranty claims, refund money for a provider's work or speak for a provider.

Sending Your Complaint

Email contact@feltcitizens.lat and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you recall
• The provider's name, if you know it
• What happened and what you would like us to do

After You Write

We will confirm by email that your complaint arrived, usually within a few business days. We will then look into it, which may mean contacting the provider. After that, we will reply with what we found and any steps we plan to take.

If You Are Still Unhappy

If our answer does not settle things, reply and ask us to take another look. Your state attorney general, a state consumer protection office or the local Better Business Bureau may also be able to help. For licensed contractors, your state's contractor licensing board may be another option.

Contact

Email: contact@feltcitizens.lat